Refund policy

Refund Policy

14-Day Returns

At Semper, every piece is individually crafted to order using precious metals and carefully selected gemstones. We want you to feel completely confident when choosing your jewellery.

If you are not entirely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To initiate a return, please contact info@semperofficial.com with your full name and order number. Our team will confirm your return and provide instructions for securely sending your piece back to us.

To be eligible for a return, your item must:

• Be unworn, unused and in its original condition.
• Show no signs of wear, damage or alteration.
• Be returned with all original packaging, certificates and accompanying materials.

All returned jewellery is inspected upon receipt before a refund is approved.

Refunds

Once your return has been received and inspected, we will notify you by email.

Where the return meets the conditions above, a refund will be issued to your original method of payment.

Please allow approximately 3–5 business days for Semper to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Bespoke & Personalised Pieces

Pieces created to your individual specifications, including bespoke designs, engravings, personalisation or other custom alterations, cannot be returned or exchanged unless faulty or incorrectly supplied.

Exchanges

If you would prefer to exchange an eligible piece, please contact us within 14 days of delivery.

Exchanges are subject to availability and, as Semper jewellery is crafted to order, additional production time may apply.

Any difference in price between the original and replacement piece will either be charged or refunded as appropriate.

Ring Resizing

We recognise that achieving the perfect ring size can sometimes be difficult. Semper therefore offers a complimentary first resizing for eligible rings when requested within 14 days of delivery.

Resizing is available for most ring designs by up to two UK sizes larger or smaller, including half sizes, subject to the design, setting and structural limitations of the piece.

Customers are responsible for the insured shipping costs associated with resizing.

Any subsequent resizing requests, or resizing requested outside the initial 14-day period, will be subject to an additional fee.

To request a resize, please contact info@semperofficial.com with your full name, order number and required ring size. Our team will confirm whether your piece is eligible for resizing and provide detailed return instructions.

Return & Resizing Shipping

Customers are responsible for securely returning jewellery to Semper for returns and resizing, unless the item is faulty, damaged on arrival or has been supplied incorrectly.

We strongly recommend using a fully insured and trackable delivery service appropriate to the value of the jewellery. Semper cannot accept responsibility for returned items lost or damaged before they are received by us.

Where applicable, return delivery costs following a resizing service will be confirmed before the work begins.

Resizing Turnaround

Once your ring has been received, please allow up to 4 weeks for resizing, refinishing, quality inspection and return delivery.

Faulty or Incorrect Items

Every Semper piece undergoes quality inspection before dispatch.

In the unlikely event that your jewellery arrives faulty, damaged or does not correspond with your order, please contact info@semperofficial.com as soon as possible.

Our team will assess the issue and arrange an appropriate repair, replacement or refund. Where the item is confirmed to be faulty or incorrectly supplied, Semper will cover reasonable return shipping costs.

Natural Materials & Handcrafted Jewellery

All Semper pieces are handcrafted. As a result, subtle variations in finish may occur, while gemstones may naturally vary in colour, clarity and individual characteristics.

These variations are inherent to handcrafted fine jewellery and natural gemstones and do not, by themselves, constitute a defect.

 

Shipping

 

We offer complimentary worldwide shipping on all Semper orders.

All Semper pieces are made to order by our ateliers, then hallmarked and finished in London. Each creation is carefully prepared and packaged to ensure it arrives in perfect condition. Please allow up to 6 weeks for production and delivery.

Orders are securely shipped using trusted delivery partners and are fully insured for complete peace of mind. Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to follow its journey.