Refund policy

Returns, Refunds, Exchanges & Resizing Policy:

At Semper, every creation is made to order and finished specifically for you. For this reason, we do not offer refunds, returns, or exchanges on any Semper pieces.

Each Semper piece is individually crafted to order using precious metals and carefully selected gemstones. Production commences specifically for your order, allowing us to maintain exceptional standards of craftsmanship.

As each item is made exclusively for you, we are unable to accept returns, exchanges or cancellations once production has begun.

Accordingly, all Semper jewellery is considered final sale, except in circumstances where an item is faulty or has been supplied incorrectly.

If your order arrives with a manufacturing fault or does not correspond with your purchase, please contact us within 14 days of delivery at info@semperofficial.com. Our team will arrange an inspection and where appropriate, provide a repair, replacement or refund in accordance with your statutory consumer rights.

 

Ring Resizing:

We recognise that achieving the correct ring size can be challenging. While our rings are final sale, we offer a professional resizing service where possible.

Resizing is available for most ring designs by up to three UK sizes larger or smaller, subject to the design and structural integrity of the piece.

This service is provided for an additional fee.

To request a resize, please contact info@semperofficial.com with your full name and order number. Our team will confirm eligibility, provide a quotation and issue detailed return instructions.

 

Shipping Responsibility for Resizing:

Customers are responsible for all shipping costs associated with resizing, including the cost of securely sending the item to us at Semper and the return delivery once the service has been completed.

For security, we strongly recommend using a fully insured and trackable delivery service. Semper cannot accept responsibility for items lost or damaged in transit.

Resizing Conditions:

To qualify for resizing, items must:

• Be returned clean and in good condition.
• Show no signs of misuse or unauthorised alteration.
• Be returned in their original packaging where reasonably possible.

Items exhibiting excessive wear, damage or prior modification may require additional restoration work before resizing can be undertaken. Any associated costs will be communicated and agreed prior to commencement.

 

Resizing Turnaround:

Upon receipt of your item, please allow approximately 2–4 weeks for resizing, refinishing, quality inspection and return delivery.

 

Shipping

 

We offer complimentary worldwide shipping on all Semper orders.

All Semper pieces are made to order by our ateliers, then hallmarked and finished in London. Each creation is carefully prepared and packaged to ensure it arrives in perfect condition. Please allow 3–5 weeks for production and delivery.

Orders are securely shipped using trusted delivery partners and are fully insured for complete peace of mind. Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to follow its journey.