Terms of service

Overview

Last updated: 11/09/2026

These Terms of Service (“Terms”) govern your access to and use of the Semper website and any purchases made through it. By visiting our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.

About Semper

Semper (“we”, “us”, “our”) operates this website and online store to provide luxury made-to-order jewellery and related services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you. All purchases made through this website are made directly with Semper.

Eligibility & Use of Services

By using our Services, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

You agree not to misuse the Services, interfere with their operation, attempt unauthorised access, or use them for unlawful purposes. You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account.

Our Creations & Made-to-Order Nature

All Semper pieces are made to order. Production begins only once your order has been accepted.

Because each creation is individually crafted, natural variations in gemstones, precious metals and finishes may occur. Product images are representative and the final piece may vary subtly in appearance. These natural characteristics and minor variations do not, by themselves, constitute defects.

We reserve the right to modify or discontinue products at any time without notice.

Orders & Acceptance

Placing an order constitutes an offer to purchase. Orders are accepted once you receive official order confirmation from Semper.

We reserve the right to refuse or cancel an order prior to acceptance, including in circumstances involving pricing errors, production limitations, payment issues or suspected fraudulent activity. Where payment has already been taken for an order that we cancel, the amount paid will be refunded.

Once an order has entered production, cancellation prior to delivery may not be possible due to the made-to-order nature of our jewellery. This does not affect your eligibility to return qualifying pieces following delivery in accordance with our Refund Policy.

Pricing, Currency, Taxes & Duties

Prices on the Semper website are displayed in different currencies depending on your location. Most customers will see prices shown in their local or regional currency.

International prices may differ from United Kingdom prices. These differences may reflect currency conversion, logistics, insurance, customs duties, import taxes and region-specific costs.

Unless otherwise stated, prices displayed for your region are inclusive of applicable taxes and duties, meaning no additional customs or import charges should ordinarily be payable upon delivery.

The final purchase price, currency and any applicable charges will be clearly confirmed at checkout before you complete your order.

Exchange rates are set automatically and may fluctuate. Semper is not responsible for additional charges applied independently by your bank or payment provider, including foreign transaction or currency conversion fees.

Payment

Full payment is required before production begins unless an alternative payment arrangement or finance option is expressly offered at checkout.

You confirm that all billing and payment information provided is accurate and that you are authorised to use the selected payment method.

We reserve the right to refuse or cancel orders where fraud or unauthorised activity is reasonably suspected.

Ring Sizes & Custom Specifications

You are responsible for selecting the appropriate ring size and providing accurate specifications when placing your order. We strongly recommend consulting the official Semper Size Guide before ordering.

We recognise that achieving the perfect ring size can sometimes be difficult. Semper therefore offers a complimentary first resizing for eligible rings when requested within 14 days of delivery.

Resizing is available for most ring designs by up to two UK sizes larger or smaller, including half sizes, subject to the design, setting and structural limitations of the piece.

Customers are responsible for insured shipping costs associated with resizing.

Any subsequent resizing request, or resizing requested outside the initial 14-day period, will be subject to an additional fee.

Further information is available in our Refund Policy.

Production, Shipping & Delivery

All Semper pieces are crafted to order, hallmarked where applicable, finished and quality inspected prior to dispatch.

Estimated production and delivery times displayed on our website are provided as guidance and are not guaranteed. Delays may occasionally occur as a result of production complexity, gemstone sourcing, hallmarking, customs clearance, courier services or circumstances outside our reasonable control.

Where regional pricing includes duties and taxes, shipments are typically sent on a delivery-duties-paid (DDP) basis. In the unlikely event that local authorities impose additional charges, Semper will work with you to resolve the matter.

All shipments are insured until delivery. Risk transfers to you once the order has been delivered in accordance with the delivery arrangements applicable to your order.

14-Day Returns

We want you to feel completely confident when choosing your Semper jewellery.

Eligible pieces may be returned by requesting a return within 14 days of receiving your order.

To qualify for a return, jewellery must be unworn, unused and in its original condition, show no signs of wear, damage or alteration, and be returned with all original packaging, certificates and accompanying materials.

All returned jewellery will be inspected before a refund is approved.

Customers are responsible for securely returning eligible jewellery to Semper unless the item is faulty, damaged on arrival or has been supplied incorrectly.

We strongly recommend using a fully insured and trackable delivery service appropriate to the value of the jewellery. Semper cannot accept responsibility for returned items lost or damaged before they are received by us.

Full details of the return process are set out in our Refund Policy.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original method of payment. Please allow approximately 3–5 business days for Semper to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Exchanges

Eligible pieces may be exchanged where an exchange is requested within 14 days of delivery.

Exchanges are subject to availability and, because Semper jewellery is crafted to order, additional production time may apply.

Any difference in price between the original and replacement piece will either be charged or refunded as appropriate.

Bespoke & Personalised Pieces

Pieces created to your individual specifications, including bespoke designs, engravings, personalisation or other custom alterations, cannot be returned or exchanged unless faulty or incorrectly supplied.

Warranty

Every Semper creation is meticulously crafted and inspected to uphold our standards of excellence. We offer a lifetime warranty on all Semper jewellery against manufacturing defects.

Manufacturing defects may include structural faults or loose diamonds, gemstones or settings resulting from the original manufacture of the piece.

Where a manufacturing defect is confirmed, Semper will repair the piece at no charge.

The lifetime warranty does not cover normal wear and tear, including scratching, surface wear, stretched rings or chains, tarnishing, loss of stones resulting from impact, lost or stolen jewellery, or damage resulting from improper use, storage or cleaning.

Diamonds and coloured gemstones are not guaranteed against chipping, breakage or wear over time.

Any alteration, resizing, repair or servicing performed by a third party not authorised by Semper may void the warranty where that work causes, contributes to or prevents us from properly assessing the relevant fault.

If you believe your piece displays a fault relating to its original craftsmanship, please contact us promptly so our team can assess the piece and advise on the appropriate next steps.

Beyond warranty coverage, we offer aftercare services including professional cleaning, repolishing, resizing and repairs. We are committed to supporting the longevity of every Semper creation and preserving its beauty for generations.

For additional peace of mind, we recommend arranging appropriate jewellery insurance to protect your piece against accidental damage, loss or theft.

Please visit our Jewellery Care page for guidance on daily wear, cleaning and long-term storage.

Faulty or Incorrect Items

Every Semper piece undergoes quality inspection before dispatch.

If your jewellery arrives faulty, damaged or does not correspond with your order, please contact info@semperofficial.com as soon as possible with your name, order number and details of the issue.

Our team will assess the matter and arrange an appropriate repair, replacement or refund.

Where an item is confirmed to be faulty, damaged on arrival or incorrectly supplied, Semper will cover reasonable return shipping costs.

Nothing in these Terms affects any rights available to you under applicable consumer law.

Intellectual Property

All content, designs, imagery, trademarks, product concepts, and the Semper name and Infiniti emblem are the intellectual property of Semper or its licensors.

You may not copy, reproduce, distribute, modify or commercially exploit any part of the Services without our prior written consent.

Third-Party Services & Shopify

Our store is powered by Shopify. However, all purchases are made directly with Semper.

Shopify and other third-party providers may provide technology or services that facilitate your use of our website. Their involvement does not change the fact that your contract for the purchase of Semper jewellery is with Semper.

Our website may contain links to third-party websites or services. We are not responsible for their content, policies or practices.

Feedback & Reviews

If you submit reviews, feedback or suggestions to Semper, you grant us a worldwide, royalty-free licence to use, reproduce and publish that material for legitimate business and marketing purposes.

You confirm that any material you provide does not infringe the rights of any third party.

Limitation of Liability

To the fullest extent permitted by law, Semper shall not be liable for indirect, incidental or consequential losses arising from use of our Services.

Where permitted by law, our total liability relating to an individual order shall not exceed the amount paid for that order.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable consumer law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, policies or legal requirements.

The most current version will always be available on our website.